Refund policy

Returns and refunds

Contact GlexaMart through our contact form with your order number and the email used at checkout before sending any item back.

Damaged, faulty, incorrect or missing items

Please inspect your order on arrival and report problems promptly, preferably within 30 days of delivery. Include clear photos of the item and packaging where possible. We will review the issue and arrange an appropriate replacement, refund or other remedy. This reporting window does not limit rights provided by applicable law.

Return authorization

Do not return goods to the original shipping label address or a business registration address. Contact GlexaMart first. For eligible Stone Mat orders fulfilled through Amazon Multi-Channel Fulfillment, GlexaMart can authorize a return to the designated Amazon fulfillment center and provide the required Return Merchandise Authorization form, return mailing label, and packing slip. The return mailing label identifies the receiving US fulfillment center but does not include postage. We will explain the correct destination, required documents, and any shipping responsibility before you send the item. Do not send a return without written authorization.

Change of mind

We do not currently offer discretionary change-of-mind returns or exchanges. This does not affect your rights for defective, incorrect or misdescribed goods, or any cancellation or return rights required by law.

Cancellations and delivery issues

Contact us immediately to request cancellation. We can cancel only before fulfillment processing begins. For late or missing deliveries, contact us so we can investigate and explain the available resolution. You do not need to contact our supplier yourself.

Refunds

We will notify you of the outcome after reviewing your request. Approved refunds are issued to the original payment method; your bank or payment provider may take additional time to display the credit. Nothing in this policy excludes mandatory consumer rights.